Shipping policy

Our products are ready to ship and dispatched with good-quality packaging in 2 working days (excluding Sundays and public holidays) under normal circumstances. The delivery takes 5-7 working days.

We provide FREE SHIPPING across India.

We avail third-party courier services, distinct from TULINI, to deliver your orders. Details of the courier will be communicated to you via Email/Whatsapp after the dispatch, to assist you in tracking the status of your order.

Our courier partner will attempt to deliver the order 3 times at the delivery address provided by you while placing an order. However, the package will be returned to our Head Office Vadodara, Gujarat if the order is not delivered due to reasons not attributable to us. Upon receiving the order back at our Head Office, we will contact you via phone and email to re-attempt the delivery. However, if we cannot get in touch with you and/or on non-receipt of any confirmation from you, the order stands cancelled. For prepaid orders we will initiate a refund of your order value (excluding shipping) within 5 working days from the date of order cancellation.

We deliver at all locations in India. However we use third-party courier services to deliver your orders, hence we are bound in coverage by their reach. In case your address is in a location that is not serviceable by them, we will contact you to find an alternative solution to make the products reach you.

We shall not be liable for delay in delivery by third-party courier services. We will also not be responsible for delay in delivery or non-delivery for reasons beyond our control (Refer to Force Majeure Clause in terms and conditions)

Before making payments for the purchase of Product(s), you will be prompted to provide a shipping address and contact details. While entering your address and contact details, you should provide correct, complete, and accurate information and landmarks if any to aid delivery. We shall not, under any circumstance, be liable for any failure in the delivery of the purchased product(s) arising out of your failure to provide correct, complete, and/or accurate information or non-availability of the recipient at the given address.

In an unfortunate case where you have received your product in damaged condition or with tampered packaging, we request you to take a clear unboxing video and product photos including the shipping label for proof, and notify us immediately on our customer helpline no. +91 98250 29890 or E-Mail us at info@tulini.in. Our team will get in touch with you to help you further in this case. In the absence of a clear unboxing video and product photos including a shipping label as proof, we will not entertain your request.

All customers will receive the order delivery confirmation on Whatsapp/E-mail with an invoice once the order is delivered. In case you have not received the package and only the order delivery confirmation on Whatsapp/E-mail is received, kindly notify us within 24 hours. After the timeline of 24 hours, such issues will not be entertained by third-party courier partners and hence we will not be able to resolve such issues.